Refund policy

Return & Refund Policy

Aisha Lamar LLC

At Aisha Lamar LLC, every order matters. We take pride in providing quality products and carefully crafted creations. Please review our return and refund policy before purchasing.

Returns & Exchanges

Returns and exchanges of eligible, non-custom physical products are considered on a case-by-case basis.

  • Approved returns are issued as store credit only.

  • We do not offer refunds to the original payment method except where required by applicable law.

  • Items must be returned in their original condition, unused, and unworn.

  • All returns and exchanges require prior authorization.

  • Customers are responsible for return shipping and any additional shipping charges associated with exchanges, unless otherwise required by law.

  • Return Request Deadline

    Customers must contact Aisha Lamar LLC within 5 calendar days of the confirmed delivery date to request a return or exchange.

    All requests must be emailed to aishalamarllc@gmail.com and include the order number and reason for the request.

    Returns and exchanges are subject to approval. Approved returns of eligible physical products will receive store credit only, except where otherwise required by applicable law.

    Custom, personalized, and digital products remain final sale, subject to applicable law.

Custom & Personalized Orders

Due to the personalized nature of our products, all custom and personalized orders are final sale and are not eligible for returns, refunds, or store credit, except where required by law.

Deposits for custom and bulk orders are non-refundable if the customer cancels the order, subject to applicable law.

Digital Products

All digital products, including PNG designs, 3MF files, and downloadable bundles, are final sale once delivered or made available for download.

Digital purchases are not eligible for refunds, returns, or exchanges, except where required by law.

Please review product descriptions and file compatibility before purchasing. No physical product is included with digital purchases unless expressly stated.

If you experience a problem accessing your purchased files, please contact us for assistance.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly at aishalamarllc@gmail.com.

Include your order number, a description of the issue, and clear photographs of the product and packaging when applicable.

Please retain the original packaging while the issue is being reviewed.

Please file a claim with the shipping carrier. 

We will evaluate the situation and work toward an appropriate resolution consistent with applicable law.

How to Request a Return or Exchange

Email aishalamarllc@gmail.com with your order number, the item involved, and the reason for your request.

Please wait for authorization and return instructions before sending merchandise back.

Unauthorized returns may not be accepted.

Contact Us

Aisha Lamar LLC

Newport News, Virginia

Email: aishalamarllc@gmail.com

Phone: 1-833-409-3999 or 757-585-6032

Thank you for shopping with Aisha Lamar LLC and supporting our small business.

Thoughtfully Created. Uniquely Yours.