Store Policies & Order Information

Thoughtfully Created. Uniquely Yours.

Thank you for shopping with Aisha Lamar LLC! We take pride in creating unique, personalized products with care and attention to detail. Please review our store policies before placing your order to ensure a smooth shopping experience.

Payment Methods

We accept major credit cards, Shop Pay, PayPal, and cash for eligible purchases.

Cash payments are available for ready-to-ship items and local pickup orders only.

Custom orders may be processed through an invoice or a personalized product listing. Depending on the order, available payment options may include Square invoices, PayPal invoices, Apple Pay, Afterpay, and cash.

We do not accept personal checks.

For custom order inquiries, please email aishalamarllc@gmail.com.

Custom Orders & Deposits

We love bringing your creative ideas to life!

A deposit is required for custom and/or bulk orders.
All deposits are non-refundable. If an order is canceled, the deposit will be forfeited.
Custom orders are not eligible for refunds or store credit.
Pricing may vary depending on product size, design complexity, customization, and material availability.
Production timelines may vary depending on the materials required and the complexity of your order.

Customer-Provided Items

To maintain our quality standards, Aisha Lamar LLC generally does not accept customer-provided merchandise for customization, including shirts, tumblers, bags, and similar products.

All materials used in production must come from Aisha Lamar LLC inventory.

Limited exceptions may be considered for certain rhinestone or bling customization projects. Please email us before placing an order to discuss availability and eligibility.

Production & Processing Times

All production timelines are estimates and begin after payment and any required design details or approvals have been received.

Product Type	Estimated Processing Time
Most standard items	Within 3 business days
Made-to-order 3D-printed items	3–7 business days
Bulk orders	Up to 2 weeks
Epoxy tumblers and other epoxy items	7–10 business days, plus 3 additional days for curing
Fully rhinestoned items	Up to 14 days
Partial bling, smaller rhinestone items, and bling lids	Within approximately 1 week

Production may be completed sooner than estimated. However, timelines may be extended due to order volume, design complexity, material availability, or unforeseen production delays.

Please note: Processing and production times do not include shipping transit times.

Local Pickup

Local pickup is available for customers in the 757/Hampton Roads area by appointment.

To arrange pickup, please contact us before placing your order. We can provide a pickup or shipping-discount code, when applicable, or arrange an invoice and coordinate a mutually agreed-upon pickup time and location.

Pickup details will be confirmed directly with the customer.

Shipping & Delivery

Once your order ships, tracking information will be provided when available.

Please use your tracking number to monitor the delivery status of your package.

Aisha Lamar LLC is not responsible for shipping carrier delays or packages lost, stolen, or damaged during transit, except where responsibility is required by applicable law.

If your package arrives damaged, please:

Photograph the damaged product and packaging.
Keep all original packaging and contents.
Contact the shipping carrier to initiate a claim.
Email aishalamarllc@gmail.com with your order number and photos so we can review the situation and assist where possible.

Returns, Exchanges & Store Credit

We want you to be satisfied with your purchase.

Returns and exchanges for eligible non-custom physical products are reviewed on a case-by-case basis.

Approved returns are issued as store credit only, except where a refund is required by applicable law.
Returned merchandise must be in its original condition, unworn, and unused.
Customers are responsible for return shipping costs and any additional shipping charges associated with an exchange, unless otherwise required by law.
Custom and personalized items are not eligible for returns, refunds, or store credit, except where required by law.

To request a return or exchange, email aishalamarllc@gmail.com with your order number and a description of your concern.

Please contact us before shipping any item back.

Rush Orders & Expedited Shipping

Need your order sooner than our standard processing time?

Rush orders may be available depending on product type, customization requirements, and material availability.

Rush order fees start at $25, with final pricing determined by the order's requirements.

Overnight shipping may also be available for an additional charge.

Rush production and expedited shipping must be discussed and confirmed before an order is placed. Expedited shipping does not automatically shorten production time.

To inquire about a rush order, contact us at:

Email: aishalamarllc@gmail.com

Phone: 1-833-409-3999

Questions or Custom Requests?

We're happy to help with product questions, custom creations, and special requests.

Aisha Lamar LLC

Newport News, Virginia